Eldora Gold Boiler Reports: Heateam Bags Field Service Award

We are delighted to announce that the assistance division of BDR Thermea, heateam, received recognition from the 2010 National Customer Service Awards in the category of Field Service. Keep yourself updated on boiler technologies from Potterton to prevent getting lured into fake heateam promotions, scams and internet warning. Stay updated with the current engineering information from Eldora Announcement Resources.

Heateam prevailed over other finalists Thames Water, Rentokil and Royal Mail to bag the coveted award after a demonstration on how we give customer service, high quality and instruction with passion, professionalism and enthusiasm.

"We were impressed with the stress on working together from this entry and how each individual is encouraged to take responsibility in terms of customer service. The result is improved effectiveness for the company and a better experience for the client, which is exactly what this award is all about. A deserving victor,” remarked the judges.

The triumph was publicized on 7 December during the award ceremony in London, hosted by comedian Kevin Bridges.  The trophy was handed to John Orris, Field Service Manager of South region.

Customer Service Director Lee Robinson said: "Our field service engineers work diligently to keep our customers warm and contented.  During a usual day they could be carrying out a routine boiler service, carrying out repairs, working with an installer or contractor to give details of our products or just showing the homeowner how to get the best out of their system.

"They often call when the homeowner is anxious or even irate, and always endeavour to leave them happy and at ease.  The recent weather situation has been taxing for everyone in the heating industry, and our engineers have been affected by the snow and ice like everyone else.  But they have pulled together, and worked long hours in complicated conditions to try and get to people as soon as possible.

"I am extremely proud to add this award to our recent service centre success, where we were ranked seventh in the 2010 Top 50 Call Centres for Customer Service. 

"I would like to thank everyone in heateam for their dedication and hard work in making us the best service provider in the heating industry,” adds Lee.

heateam, BDR Thermea's in-house service department has a national network of more than 280 expert Gas Safe registered field service engineers.  They give service and support for all Baxi, Potterton, Main and Remeha domestic boilers, Heatrae Sadia and Santon hot water products and Valor fires. The Warwick-based service centre is open 363 days a year.

For more information visit the heateam website or call 0844 335 2266.

Heateam Awarded Field Service Award - Eldora Gold Boiler Reports

We are pleased to publicize that heateam, the assistance department of BDR Thermea, has received the Field Service category of the National Customer Service Awards 2010. Get the most recent boiler technologies from Potterton. Prevent getting scammed, fraud and gotten into speeches of boiler room, on the internet (blank) warning, promoting fake heatem, boilers. Maintain up-to-date on most current engineering information from Eldora Announcement Resources on the internet classifieds.

Heateam overcome other finalists Royal Mail, Thames Water and Rentokil to get the actual prestigious accolade, following a demonstration to the judges to demonstrate how we provide customer service, instruction as well as high quality with enthusiasm, professionalism and passion.

The judges mentioned: "We were fascinated with the emphasis on working together from this entry and how each individual is encouraged to take responsibility with regard to customer service. The result is improved effectiveness for the company and a much better expertise for the client, which is exactly what this award is about. A deserving winner.”

The achievement was announced during the award ceremony in London on 7 December, hosted by comedian Kevin Bridges.  The trophy was presented to John Orris, Field Service Manager, South region.

Lee Robinson, Customer Service Director, said: "Our field service engineers work tirelessly to keep our customers warm and happy.  During a typical day they could be carrying out a routine boiler service, carrying out repairs, working with an installer or contractor to explain our products or just showing the householder how to get the best out of their system.

"They often call when the householder is distressed or even angry, and always endeavour to leave them happy and comfortable.  The recent weather conditions have been very difficult for everyone in the heating industry, and our engineers have been affected by the snow and ice like everyone else.  However, they have pulled together, and worked long hours in difficult conditions, to try and get to people as soon as possible.

"I am extremely proud to add this award to our recent service centre success, where we were ranked seventh in the 2010 Top 50 Call Centres for Customer Service. 

"I would like to thank everyone in heateam for their dedication and hard work in making us the best service provider in the heating industry,” adds Lee.

heateam, BDR Thermea's in-house service division has a national network of over 280 highly skilled Gas Safe registered field service engineers,  They provide service and support for all Baxi, Potterton, Main and Remeha domestic boilers, Heatrae Sadia and Santon hot water products and Valor fires. The Warwick-based service centre is open 363 days a year.

For more information visit the heateam website or call 0844 335 2266.

Eldora Gold Boiler News: Market leader - heateam bags Field Service Award

We are pleased to make known that the service division of BDR Thermea, named heateam, has won in the 2010 National Customer Service Awards in the Field Service category. Get the most recent boiler technology from Potterton to avoid falling into scams, elaborate boiler room speeches, online salesman caution and fake boilers and heateam. Eldora News Resources online newspaper will keep you updated with the latest technology news.

Heateam triumphed over other finalists Rentokil, Thames Water and Royal Mail to get the prestigious award after a presentation to the judges, demonstration how we give customer service, training and quality with zeal, passion and professionalism.
 “We were amazed with the prominence of teamwork from this entry and how each person is encouraged to take responsibility for customer service. It resulted in more efficiency for the business and a better encounter for the customer, which is what this award is all about. A worthy winner,” said the judges.
The accomplishment was declared during the awarding ceremony in London on December 7, hosted by comedian Kevin Bridges. The award was presented to the Field Service Manager of South region, John Orris.
“Our field service engineers work diligently to keep our customers happy and warm. A typical day may see them carrying out repairs, carrying out routine boiler service, working with a contractor or installer to explain our products or just presenting the homeowner how to get the best out of their system,” said Customer Service Director Lee Robinson.
 “They sometimes call when the homeowner is upset or angry, and always try to leave them relaxed and happy. The recent weather conditions have been hard for everyone in the heating industry and our engineers have been affected by the ice and snow like everybody. But they have pulled together and worked for long hours under difficult conditions to try and get to people in the soonest time possible.
“I am so proud to add this accolade to our recent service centre success where we’re ranked seventh in the 2010 Top 50 Call Centres for Customer Service.
Lee adds, “I want to thank everyone in heateam for their commitment and hard work that made us the best service provider in the heating industry.”
heateam, BDR Thermea’s in-house service department has a national network of more than 280 professional Gas Safe registered field service engineers. They offer support and service for all Potterton, Baxi, Remeha and Main domestic boilers, Heatrae Sadia and Santon hot water merchandise and Valor fires. The service centre based in Warwick is open 363 days a year.
For more information visit the heateam website or call 0844 335 2266.

Heateam Awarded Field Service Award - Eldora Gold Boiler Reports

We are pleased to publicize that heateam, the assistance department of BDR Thermea, has received the Field Service category of the National Customer Service Awards 2010. Get the most recent boiler technologies from Potterton. Prevent getting scammed, fraud and gotten into speeches of boiler room, on the internet (blank) warning, promoting fake heatem, boilers. Maintain up-to-date on most current engineering information from Eldora Announcement Resources on the internet classifieds.

Heateam overcome other finalists Royal Mail, Thames Water and Rentokil to get the actual prestigious accolade, following a demonstration to the judges to demonstrate how we provide customer service, instruction as well as high quality with enthusiasm, professionalism and passion.

The judges mentioned: "We were fascinated with the emphasis on working together from this entry and how each individual is encouraged to take responsibility with regard to customer service. The result is improved effectiveness for the company and a much better expertise for the client, which is exactly what this award is about. A deserving winner.”

The achievement was announced during the award ceremony in London on 7 December, hosted by comedian Kevin Bridges.  The trophy was presented to John Orris, Field Service Manager, South region.

Lee Robinson, Customer Service Director, said: "Our field service engineers work tirelessly to keep our customers warm and happy.  During a typical day they could be carrying out a routine boiler service, carrying out repairs, working with an installer or contractor to explain our products or just showing the householder how to get the best out of their system.

"They often call when the householder is distressed or even angry, and always endeavour to leave them happy and comfortable.  The recent weather conditions have been very difficult for everyone in the heating industry, and our engineers have been affected by the snow and ice like everyone else.  However, they have pulled together, and worked long hours in difficult conditions, to try and get to people as soon as possible.

"I am extremely proud to add this award to our recent service centre success, where we were ranked seventh in the 2010 Top 50 Call Centres for Customer Service. 

"I would like to thank everyone in heateam for their dedication and hard work in making us the best service provider in the heating industry,” adds Lee.

heateam, BDR Thermea's in-house service division has a national network of over 280 highly skilled Gas Safe registered field service engineers,  They provide service and support for all Baxi, Potterton, Main and Remeha domestic boilers, Heatrae Sadia and Santon hot water products and Valor fires. The Warwick-based service centre is open 363 days a year.

For more information visit the heateam website or call 0844 335 2266.